AOL test to squeeze a lilliputian over $ 100 in fee from a customer for ascent he had n’t ask for , had n’t approved , had n’t used and of which he had n’t even been apprize . unfortunately for AOL , that customer is a professional writer .
Current Wall Street Journal author Jason Zweig used to work for a Time - Warner - owned cartridge holder , and when Time Warner merged with AOL , he and his fellow all receive free AOL email accounts . Zweig give his to his married woman , who used it up until last year .
But recently , Zweig started pick up telephone set calls from AOL ’s customer inspection and repair reps in India , saying he owe $ 103.60 for an raise he knew nothing about . change state out the terms of understanding he sign year ago may ( or may not ) have include a section provide AOL to raise his help and charge him for it . Zweig point - blank refused to pay for any ludicrous upgrade that may well not survive , and AOL tried to dicker him down to $ 85 .
The line of reasoning devolved into AOL insisting they would set about to garner through legal channels , and Zweig welcoming them to , as he plan to register a hoax report before they ’d be able to do anything of the variety . We guess when you ’ve floundered as much as AOL has in late yr , all you could do is seek to extort old customers . It ’s just bad luck one of their targets happens to indite for one of the country ’s largest word organisation . [ Wall Street Journal ]
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